Frequently Asked Questions
Everything you need to know about your favorite Lion Brand yarns and tools.
What is the best way to determine the dye lot for my project?
The dye lot number is located on the yarn label near the color name. We recommend purchasing all the yarn needed for a single project at once to ensure color consistency across skeins.
How long does domestic shipping typically take?
Most orders are processed within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location within the United States.
What is your return policy for yarn and patterns?
We accept returns on unopened yarn in its original condition within 60 days of purchase. Please note that digital patterns and clearance items are final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How can I find a discontinued yarn or colorway?
While we cannot sell discontinued items directly once stock is depleted, we recommend checking our 'Outlet' section or using our yarn substitution guide to find a similar weight and fiber content.
Are your yarns machine washable?
Care instructions vary by fiber type. Please check the individual product page or the yarn label for specific washing and drying symbols to ensure the longevity of your handmade items.